Shipping/Service Policy:

At Cstore.pk, we aim to provide a smooth, transparent, and reliable shopping experience for our customers across Pakistan. This Shipping / Service Policy explains how orders are processed, shipped, and delivered, along with service-related responsibilities.

1. Order Processing

• Once an order is placed on Cstore.pk, it is forwarded to the respective vendor for confirmation and fulfillment.
• Orders are typically processed within 3-5 working days, subject to product availability and vendor confirmation.
• Customers will receive order updates via email or phone where applicable.

2. Shipping Responsibility

• Cstore.pk operates as a multivendor marketplace.
• Individual vendors are responsible for packing, dispatching, and shipping their products.
• Vendors must ensure proper packaging to prevent damage during transit.

3. Delivery Timeframes

• Delivery timelines vary depending on:
  • Customer location
  • Vendor location
  • Product type and availability
  • Courier or logistics partner
• Estimated delivery time is usually 3–7 working days, but delays may occur due to unforeseen circumstances such as weather, courier issues, or public holidays.

4. Shipping Charges

• Shipping charges, if applicable, are clearly displayed at checkout.
• Charges may vary depending on product weight, size, destination, or vendor policy.
• Some vendors may offer free shipping on selected products or promotions.

5. Cash on Delivery (COD) & Payments

• Cstore.pk may offer multiple payment options including:
  • Cash on Delivery (COD)
  • Debit/Credit Cards
  • Bank Transfers
• Payment availability may vary depending on vendor and location.

6. Delivery Issues

If you experience any of the following issues:

• Delayed delivery
• Damaged or opened package
• Incorrect or missing items

Please contact us at info@cstore.pk within 24 hours of delivery, along with your order ID and supporting evidence (images/videos if applicable).

7. Service Limitations

• Cstore.pk acts only as an intermediary between buyers and vendors.
• We do not directly store, manufacture, or ship most products.
• Any delays, damages, or service issues caused by vendors or third-party logistics partners are not directly controlled by Cstore.pk, though we may assist in resolution.

8. Failed or Returned Deliveries

• If delivery fails due to incorrect address, unreachable customer, or refusal to accept the parcel:
  • The order may be canceled.
  • Re-shipping charges (if applicable) may be borne by the customer.
• Repeated failed deliveries may result in account restrictions.

9. Policy Updates

• Cstore.pk reserves the right to update or modify this Shipping / Service Policy at any time.
• Any changes will be published on this page, and continued use of our platform indicates acceptance of the updated policy.

10. Contact Us

For any questions, concerns, or shipping-related issues, please contact us at:

Email: info@cstore.pk