Return & Refund Policy

Cstore Refund & Return Policy

If your product is damaged, defective, incorrect, or incomplete at the time of delivery,
please raise a return request on cstore.pk.

Return requests must be raised within 7 days from the date of delivery for all items.

Valid Reasons to Return an Item

1. Delivered product is damaged (physically destroyed or broken) or defective.
2. Delivered product is incomplete (missing items and/or accessories).
3. Delivered product is incorrect (wrong product/size/colour, fake item, or expired).
4. Delivered product does not match the description or pictures (not as advertised).
5. Delivered product does not fit (size is unsuitable).

Fashion

Includes: Clothing, Apparel, Sunglasses, Shoes & Accessories.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on cstore.pk assessment.

Bags, Eyewear, Jewellery, Watches, Women’s Intimate Apparel & Men’s Innerwear: Change of mind is not applicable for return and refund.

Home & Living

Includes: Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Storage Supplies, Lawn & Garden, Other Accessories.

Change of mind is not applicable for return and refund.

Baby, Toys & Kids

Includes: Toys & Games, Baby Care, Hygiene, Gear, Diapers, Nursing. Change of mind is not applicable.

Any 3 Bundle / Offers

Return request must be raised within 7 days. Change of mind is not applicable.

Non-Refundable Items

• Products that have been used, altered, or damaged after delivery.
• Beauty, health, and hygiene products that have been opened or used.
• Products purchased during clearance sales, promotions, or discounts, unless defective on arrival.
• Products that have passed their warranty/validity period.

Exchange Option

Instead of a refund, customers may request a replacement or exchange.

Claim Procedure

1. Contact Customer Support at info@cstore.pk within 7 days of delivery.
2. Provide order ID, product details, and reason for return/refund.
3. Our team will guide you through the pickup/return process.

Final Decision

• Refunds are subject to inspection and approval by the cstore.pk Quality Assurance Team.
• cstore.pk reserves the right to reject claims that do not meet policy conditions.